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Privacy policy

OUR PRIVACY POLICY AT A GLANCE

About us? We are CYMASOL RENOVABLES GROUP, S.L. and we treat your data as Responsible
of Treatment. That means we take charge of how we use and protect your personal data.

What do we use your data for? We use the data that you have provided us online or through any
other means to address your queries and suggestions, provide you with services or supply you with products
requests, process your budget request or purchase online.

Why do we have them? We are entitled to process your data for different reasons. When filling out a
form or send an e-mail in which you ask us a question or suggestion, we have a legitimate interest in attending to it. When you make a reservation or purchase we must execute the contract that you accept with
us, just as we have the legal obligation to issue an invoice in which your data is collected,
when the service or purchase is carried out.

With whom do we share your data? We will only share the data with those collaborating companies to meet the requests received and provide our services or provide you with the products, entities
banks and organizations required by law. In no case do we sell your data to third parties.

What rights do you have? You have the right to access, rectify or delete your personal data. Also
You have the right to object to the use of data that you have previously authorized us to use, to carry them
and not to be subject to automated individualized decisions.

In the treatment of your personal data, we apply the following principles to guarantee the greatest
protection for you:

Principle of legality, loyalty and transparency: We will always require your consent
for the processing of your personal data for one or more specific purposes that you
We will inform you in advance with absolute transparency.
Data minimization principle: We will only request data that is strictly necessary in
relation to the purposes for which we require them. The minimum possible.
Principle of limitation of the term of conservation: the data will be kept for no
longer than necessary for the purposes of the treatment, depending on the purpose, we
We will inform you of the corresponding conservation period, in the case of subscriptions,
We will periodically review our lists and delete those records that are inactive during
considerable time.
Principle of integrity and confidentiality: Your data will be treated in such a way that it is
guarantees adequate security of personal data and confidentiality is guaranteed. You should
know that we take all necessary precautions to prevent unauthorized access or use
misuse of our users' data by third parties.
In this privacy policy you will find more detailed information about the use we make of the personal data of our customers, suppliers and users, and in general of all the people who
maintain contacts with us, regardless of the means they have used to communicate
(online form, by phone or by e-mail, in person).

We like to be transparent about what we do with your personal data, so that you understand the implications of the uses we carry out, or the rights you have in relation to your data. for that
That is why we keep our Privacy Policy, Legal Notice and Cookies Policy updated, information that you can consult on this same web page.

In case you have any questions or want more information about the privacy policy
you can continue reading the document.

GRUPO CYMASOL RENOVABLES, S.L., undertakes to comply with current legislation at all times
regarding the processing of personal data. Through the following privacy policy

GRUPO CYMASOL RENOVABLES, S.L., in accordance with the requirements set forth in the RGPD and in the LOPDGDD, informs users and the people whose data it processes:

1. WHO IS RESPONSIBLE FOR THE PROCESSING OF YOUR DATA?

The person responsible for processing your data is GRUPO CYMASOL RENOVABLES, S.L.:

CYMASOL RENOVABLES GROUP, S.L. informs the user that the data he provides us through the
browsing our website, the different data collection forms or in sending emails
electronic, will be processed by GRUPO CYMASOL RENOVABLES, S.L. and that such treatment
is included in the Registry of Processing Activities managed by GRUPO CYMASOL
RENEWABLES, S.L. in accordance with the provisions of the RGPD.

2. WHAT IS YOUR PERSONAL DATA USED FOR?

At cymasol.com, we process data from both the users of our website and third parties who maintain
relations with us. In order to make it easier for you to know the treatment we carry out of your
data, we have differentiated the purpose for which we allocate the data, the types of data and the database

depending on the category of people from whom we process data. Next, we classify the people whose data we process based on the type of relationship they have with GRUPO CYMASOL RENOVABLES, S.L.

2.1. web users

What data do we collect from our website users?

a) Data of users who fill in any of the available forms: The personal data that GRUPO CYMASOL RENOVABLES, S.L. requests include:

Identification data: name and surnames, telephone, postal and electronic address
Data relating to the request
For what purposes are we going to treat your personal data? When the user accepts our privacy policy, he authorizes us to use the personal data provided for the following treatments:

Send you the information and provide the service you request through the various forms available on our website.
How do we obtain your data?

We obtain your data through:

The form that the web user fills in for the purpose that is included in it. The form is subject to the acceptance of this privacy policy through the indicated box.
We obtain the browsing data from the different cookies that the user accepts when accessing cymasol.com for the first time.
What is the legitimacy for the treatment of your data?

The express consent of the user (article 6.1.a. RGPD) expressed by completing the different forms, is what legitimizes the treatment by GRUPO CYMASOL RENOVABLES, S.L.. The user can revoke the consent given at any time, although If you revoke the consent, it does not affect the data processing carried out prior to its revocation.

The legitimate interest for the elaboration of navigation profiles and detect preferences through the installation of cookies.

The execution of a contract or the adoption of pre-contractual measures when the client makes a request through the different forms available to the user on our website or requests information about the services provided by GRUPO CYMASOL RENOVABLES, S.L.

2.2. providers

What data do we collect from our suppliers?

a) Supplier identification data: The personal data that GRUPO CYMASOL RENOVABLES, S.L. requests include:

Identification data: name and surnames, telephone, postal and electronic address
Employment and professional data
Activities and businesses
How do we obtain your data? We obtain your data through:

The signing of the contract that binds us, the acceptance of the budget presented, the receipt of the supplier's invoices and the signing of the Treatment Manager contract, if applicable for the service provided. For what purposes are we going to treat your personal data?

Manage the information related to the data of our companies that provide goods and services, as well as their representatives.

Maintenance of the contractual relationship with our suppliers.

Management of payments and collections related to the contracts that bind us.

What is the legitimacy for the treatment of your data?

In the execution of a pre-contract/contract to send you the information and manage the service provided, not being possible to carry it out otherwise.

In the legitimate interest for the management of the data related to the representatives of the suppliers of GRUPO CYMASOL RENOVABLES, S.L.

23. Customers

What data do we collect from our customers?

a) Data of customers who fill in any of the forms available at cymasol.com as well as at the physical establishment of GRUPO CYMASOL RENOVABLES, S.L.

Identification data: name and surnames, telephone, postal and electronic address Data related to the request b) Data of customers who make a purchase online or in person:

Identification data: Title, name, surnames, postal and electronic address, telephone, billing address.

Transaction data: Products purchased / services provided and means of payment, invoice or purchase receipt.

How do we obtain your data?

If you are an online customer, we obtain your data through:

The form that the user fills in to request information and/or budget, order or to perfect the online purchase in our e-commerce. The form is subject to the acceptance of this privacy policy through the indicated box.
We obtain the browsing data from the different cookies that the client accepts when accessing cymasol.com for the first time.
If you are a face-to-face customer, we obtain your data through:

The client registration form.
The acceptance of the budget presented.
The signed contract.
For what purposes are we going to treat your personal data?

Generate and manage the documentation associated with your requests and purchases.
Provide you with information about offers, products and services related to your purchase.

your reservation or online purchase through our platform.
What is the legitimacy for the treatment of your data?

In the execution of a pre-contract/contract to send you the information and do the proper management of the service provided or the product supplied, not being possible to carry it out otherwise.

In the user's consent for sending the newsletter and commercial communications of the offers, activities and promotions of GRUPO CYMASOL RENOVABLES, S.L. and the sector that could be of interest to you and the management of our blog. The user can revoke the consent given at any time.

In the legitimate interest for sending information about exclusive promotions, latest news and personalized information adapted to the profile of the interested party and for sending satisfaction surveys about the products or services purchased.

2.4. Job seekers and candidates.

What data do we collect from applicants?

a) Data of the candidates requested in the 'work with us' form by GRUPO CYMASOL RENOVABLES, S.L.:

Identification data: name and surnames, telephone, postal and electronic address
Academic and labor data
Data that the candidate himself includes as attached documents
How do we obtain your data?

We obtain your data through:

The delivery of a CV in our facilities or the completion of the 'Work with us' form on our website.
For what purposes are we going to treat your personal data?

The personal data that the candidates provide us with is used only for the selection processes that are open or will be carried out in the event that the data provided is for our employment exchange.

What is the legitimacy for the treatment of your data?

In the user's consent through the incorporation of their data and their curriculum on the website of GRUPO CYMASOL RENOVABLES, S.L. to participate in the selection processes that are active as well as in future processes that may be carried out as long as you do not oppose the processing of your data.

2.5. Social Network Contacts

What data do we collect?

a) Identification data in the Social Network: GRUPO CYMASOL RENOVABLES, S.L. It will not request data beyond what you have included in your user profile.

For what purposes are we going to treat your personal data?

Answer and manage your queries, requests or requests.

Engage with you while you are part of our community of followers.

What is the legitimacy for the treatment of your data?

In the execution of a pre-contract/contract that links you to the corresponding social network and in accordance with its privacy policies:

Facebook http://www.facebook.com/policy.php?ref=pf
Instagram https://help.instagram.com/155833707900388
Twitter http://twitter.com/privacy
LinkedIn http://www.linkedin.com/legal/privacy-policy?trk=hb_ft_priv
Pinterest https://about.pinterest.com/en/privacy-policy
YouTube https://policies.google.com/privacy?hl=es&gl=es
cymasol.com will try at all times to establish adequate mechanisms to obtain the User's consent for the installation of cookies that require it. When a user accesses our website, a pop-up appears informing them of the existence of cookies and that if they continue browsing our page, they consent to the installation of cookies. The acceptance of the installation of cookies entails the acceptance of the conservation of the IP address in the records of cymasol.com, together with the date of acceptance, for a period of one year, in order to demonstrate the consent given. You can obtain more information in our "Cookies Policy".

3. HOW LONG DO WE KEEP YOUR DATA?

3.1. web users

Those data that are processed based on the consent of the web user will be kept as long as they are relevant for the purpose for which they were collected and the consent is not revoked.

Those data that are treated based on legitimate interest, the conservation time will be linked to the one that motivated the collection of the data, always ensuring the adequate guarantees and respect for the rights and freedoms of the interested parties.

Those data that are treated based on the execution of a contract or the adoption of pre-contractual measures, the conservation period will be that in which the contractual relationship remains in force as well as the subsequent time that by legal obligation must be conserved.

The IP address obtained through cookies will have a retention period of one year, in order to demonstrate the user's consent.

Regarding the term of conservation of cookies, you can obtain more information on our website in the section "Cookie Policy"

3.2. providers

Those data that are treated based on legitimate interest, the conservation time will be the one linked to the one that motivated the collection.

of the data, always ensuring adequate guarantees and respect for the rights and freedoms of the interested parties

Those data that are treated based on a contract, as well as if part of the treatment is legitimized in a legal obligation, the data will be kept during the time in which the contractual relationship is in force. The time of conservation of the data once this is finished, or in the event that the treatment is linked to a legal obligation, will be the one that is legally foreseen, not being able to revoke the treatment of the data by the interested party except in the blocking provisions of the same provided by law.

3.3. Customers

Those data that are processed based on the client's consent will be kept as long as they are relevant for the purpose for which they were collected and the consent is not revoked.

Those data that are treated based on a contract, as well as if part of the treatment is legitimized in a legal obligation, the data will be kept during the time in which the contractual relationship is in force. The time of conservation of the data once this is finished, in the event that the treatment is linked to a legal obligation, will be the one that is foreseen, not being able to revoke the treatment of the data by the interested party except in the blocking provisions of the data. the same provided by law.

3.4. Job seekers and candidates

Those data that are treated based on the consent of the job applicant and candidate will be kept while the selection process to which they applied remains open. In the event that the application is not for a specific selection process and is for future applications, the retention period will be a maximum of one year, at which time the CV will be deleted and destroyed, unless the interested party express its desire to preserve and be updated.

3.5. Social Network Contacts

The data processed from the Social Network contacts will be kept while the user and GRUPO CYMASOL RENOVABLES, S.L. Stay connected to the social network. As it does not depend directly on GRUPO CYMASOL RENOVABLES, S.L. data processing we can only consult or delete your data in a restricted way. We will process your data for as long as the user of the social network is linked to GRUPO CYMASOL RENOVABLES, S.L. like 'friends', click 'like', 'follow' or similar buttons.

To proceed with the rectification of your data, restriction of the information or of those publications that you share, GRUPO CYMASOL RENOVABLES, S.L. responsible for making said rectifications, but must be made by the Social Network user himself by configuring his profile in accordance with the privacy policy of the Social Network itself.

Regardless of the legitimacy that protected the data collection, it may be processed for scientific, historical or statistical research purposes, always implementing the appropriate guarantees and respecting the rights and freedoms of the interested parties.

4. ADDITIONAL INFORMATION ON DATA PROCESSING

Only those over 14 years of age can provide data through our website and e-mail. If you are under this age, you must have the consent of your parents or legal guardians.

The User guarantees the authenticity and timeliness of all data communicated to GRUPO CYMASOL RENOVABLES, S.L. and declares that he is over 14 years of age, and will be solely responsible for any false or inaccurate statements made.

In the case of making a reservation of a service or online purchase, the interested party must be over 18 years of age, the age legally established in the civil code to acquire the age of majority and capacity to act.

The personal data processed by GRUPO CYMASOL RENOVABLES, S.L. They can be mandatory or voluntary. Through the web forms, data from special categories will not be requested to guarantee your privacy. In the event that to provide a service it is necessary to collect data from special categories, they will be requested by another means. The data that will be requested in the forms are:

a) Identification data: name and surnames, telephone, postal and electronic address.

b) Data relating to the request.

Voluntary information is that which the user is not obliged to provide in order to contact us.

The fields marked with an asterisk (*) or with the word (required) in our forms are mandatory, the refusal to provide them will mean the impossibility of providing the service or meeting your request.

In the event that you provide us with data from third parties, you state that you have their consent and

You agree to transfer the information that we provide you in this clause, exempting GRUPO CYMASOL RENOVABLES, S.L. of any kind of obligation. However, GRUPO CYMASOL RENOVABLES, S.L. may carry out verifications to verify that the third party has been informed by adopting the diligence measures established in the data protection regulations.

5. TO WHICH RECIPIENTS WILL YOUR DATA BE COMMUNICATED?

No data will be transferred to third parties except legal obligation or in the event that it is necessary to meet your request.

Among the recipients to whom your data may be communicated are:

Administrations and Public Bodies when required by tax, labor, Social Security or any other applicable regulations. Companies in charge of data processing (fraud detection and prevention providers, technological services, customer service, advertising and marketing services, and, in general, third-party providers that are necessary for the provision of services offered by GRUPO CYMASOL RENOVABLES , S.L. as providers of courier and transport services, etc…

6. ARE THERE INTERNATIONAL DATA TRANSFERS?

cymasol.com is hosted in Germany, a country that is in the European Union, in the territory of the European Economic Area, or that complies with the guidelines established in articles 46 and 47 of the RGPD, therefore, there will be no international transfers of the data provided by users on the web.

Our website only accesses user data using the following ways:

Through the contact forms available to the user on the web.

Through the cookies that the user has previously accepted.

Through online purchases made on our website.

International data transfers may also occur at the headquarters of the previous assignments/communications for which GRUPO CYMASOL RENOVABLES, S.L. will use the tools provided in article 46 and 49 of the RGPD as a guarantee for those transfers made to countries that do not have an adequacy decision from the European Commission.

In any case, the third parties with whom certain personal data is shared will have previously accredited the adoption of adequate technical and organizational measures for the correct protection of these and will be carried out only with third countries when there is a binding legal instrument in accordance with Articles 46 and following of the RGPD. With the acceptance of this privacy policy, it is accepted that an international transfer of data may occur in accordance with the indicated guarantees.

In the event that the requirements established in the RGPD are not met, the interested party may grant their consent to the international transfer or execute a contract in the interest of the interested party. Otherwise, an authorization must be requested from the Control Authority.

Likewise, we inform you that some services provided by and for GRUPO CYMASOL RENOVABLES, S.L. may involve the transfer of personal data to a third country outside the EU, in "cloud" services offered by some of the main international providers (eg Google, Microsoft). In these services, the aforementioned compliance will be confirmed. CYMASOL RENOVABLES GROUP, S.L. does not sell in any case data of its users to third parties.

7. WHAT RIGHTS DO YOU HAVE AND HOW CAN YOU EXERCISE THEM?

The user can exercise the following rights before GRUPO CYMASOL RENOVABLES, S.L.:

a) Access your personal data

b) Rectify them when they are inaccurate or incomplete

c) Request the deletion or cancellation of the data when, among other reasons, they are no longer necessary for the purposes for which they were collected.

d) Oppose their treatment

e) Request the limitation of the processing of your data when any of the conditions provided for in the regulations are met.

f) Request the portability of your data in the cases provided for in the regulations

g) Prevent being the subject of automated decisions

h) Revoke the consents granted

The user, to exercise their rights, must send a letter indicating the right they wish to exercise and attach a document proving their identity and postal or electronic address for notification purposes. This request can be made either by mail to: GRUPO CYMASOL RENOVABLES, S.L. Carretera Valle De Guerra, 160, Local 4, 38270 - Valle Guerra (Santa Cruz De Tenerife), or at the following e-mail address: administracion@cymasol.com.

CYMASOL RENOVABLES GROUP, S.L. You must answer the request for the exercise of rights within one month of receiving the request. This period may be extended for another two months if necessary, taking into account the complexity and number of requests. We will inform you of any extension within one month to pair

de la recepción de la solicitud indicando los motivos de la dilación.

Asimismo, los interesados tienen derecho a reclamar ante la Autoridad de Control competente (Agencia Española de Protección de Datos) cuando consideren que GRUPO CYMASOL RENOVABLES, S.L. ha vulnerado los derechos que la normativa de protección de datos les reconoce en www.aepd.es

8. ¿ESTÁN SEGUROS MIS DATOS?

GRUPO CYMASOL RENOVABLES, S.L. tiene vigente un contrato con la empresa de Hosting IONOS SE para el alojamiento de su página web. Es una empresa europea y dispone de los últimos sistemas en medidas de seguridad. Es una empresa alojada en Alemania que dispone de las medias de seguridad, tanto técnicas como organizativas, adecuadas para la correcta protección de los datos y la transferencia internacional se realiza porque existe un instrumento jurídico vinculante conforme a los artículos 46 y siguientes del RGPD.

En todo caso, GRUPO CYMASOL RENOVABLES, S.L. garantiza la adopción de las medidas oportunas para asegurar el tratamiento confidencial de sus datos habida cuenta del carácter reservado de los mismos y se compromete a que dichos datos permanezcan secretos, tratándolos con la máxima reserva, y declara tener implantadas en su sistema de información, las políticas de seguridad correspondientes al tipo de datos manejados conforme a lo dispuesto en el REGLAMENTO (UE) 2016/679 DEL PARLAMENTO EUROPEO Y DEL CONSEJO de 27 de abril de 2016 relativo a la protección de las personas físicas en lo que respecta al tratamiento de datos personales y a la libre circulación de estos datos (RGPD).

Todos los datos facilitados a través de nuestra plataforma se recopilan mediante un protocolo seguro. Nuestra web posee un certificado SSL que permite que cuando algún usuario visita nuestra web e intercambia información con nosotros se establece una conexión cifrada.

9. ENLACES A OTROS SITIOS WEB

Si opta por abandonar nuestro sitio Web a través de enlaces a otros sitios Web no pertenecientes a nuestra entidad, GRUPO CYMASOL RENOVABLES, S.L. no se hará responsable de las políticas de privacidad de dichos sitios Web ni de las cookies que estos puedan almacenar en el ordenador del usuario.