ShippingAndPaymentInformation

PURCHASE CONDITIONS

Purchases made by our users through our website ("Website") are governed by the conditions ("The Conditions") described below. The purchase of products (“Product”) through cymasol.com implies full and unreserved acceptance by the user of the following purchase conditions. The Conditions do not cover the purchase of our by third parties outside the Website.

Data of the service provider of the Information Society, owner of the website

 

 

 

 


Please read these Conditions carefully before placing an order for any “Product” on our “Website”. If you do not agree to these Terms, you will not be able to order any Products on our Website. You may print a copy of these Terms for future reference.

1. Possibility of modifying these conditions and the commercial offer

CYMASOL RENOVABLES GROUP, S.L. You can modify at any time the conditions or offers published on your website (prices, products, promotions, and other commercial and service conditions). But the modifications will not affect in any case the purchases already made by our users.

The names and brands of products and manufacturers are used for identification purposes only. All photos, descriptions and prices are not contractual.

Special offers, promotions or discounts will be valid until the indicated date or until the end of the indicated number of stocks. As well as the prices indicated at the time of consulting the website.

2.How can I buy on the web?

The purchase by the user is made and perfected by following the purchase procedure described in this section. By making a purchase on our website, you accept that communications with GRUPO CYMASOL RENOVABLES, S.L. mainly by electronic means.

To proceed to make a purchase on our website you just have to follow the following steps:

In order to make purchases through our website, prior registration as a user is required.
Once registered you can buy our products.
 To make a purchase, you must add the products that interest you to your “shopping basket”.
Once you have filled your cart with all the products you want to buy, the purchase is complete.
To close the purchase with GRUPO CYMASOL RENOVABLES, S.L. You have to finalize the purchase and proceed to pay the amount of the products purchased through the payment gateway.
The purchase will be completed at the time the user receives the order confirmation by email, which will reflect in detail the products purchased and these conditions.
3. Price of the products. Taxes and customs

The price that appears indicated at all times next to our products includes IGIC.
If there is a typographical error in any of the prices displayed and if any user has made a purchase decision based on said error, we will notify you of this incident immediately and the user will have the right to cancel their purchase at no cost on their part.

The price of the product does not include shipping or transport costs that will be indicated at the time of placing the order.

4. What are the shipping and transportation conditions?

4.a) Where do we ship?

We ship to CANARY ISLANDS ONLY.

4.b) How long will you receive your order?

The usual delivery time ranges between 7/15 days from receipt of order payment confirmation and depending on the shipping method and logistics company selected.

If the item is not in stock, and cannot be delivered on time, we will notify you of the estimated time for your request and you can exchange it for another item if you wish or request a refund.

These deadlines are indicative and GRUPO CYMASOL RENOVABLES, S.L. reserves the right to delay them for reasons beyond the company. In any case, we will always try to shorten delivery times as much as possible to ensure a quick and efficient reception of orders.

The terms agreed for the delivery of the product are understood without prejudice to the delays that may be caused by force majeure.

4.c) What do I have to do in case of delay or error in shipping or delivery?

In case of delay, delivery error or lost product, please contact us as soon as possible. CYMASOL RENOVABLES GROUP, S.L. will contact the logistics company to initiate an investigation and resolve the incident as soon as possible. We will make every effort within our reach, during the necessary time and within a maximum period of 48 hours, we will contact the user and give him a solution or send him a new identical package free of charge.

The user will have the right to terminate the contract and to pay the amount of the product and the shipment if we do not deliver within the specified period.

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